Ramblings

Boxes-dreamstime m 34888483     Yup, that’s the way it feels we’re being treated by shipping companies. Every package or pallet that ships from our warehouse is at the mercy of the carrier, because from the moment it’s picked up to when it’s delivered, hopefully undamaged, on time, and to the correct address, it is completely out of our control. They have the goods, and we the vendor and you the customer don’t. Your package is off on the ride of its life, and we can do nothing but hope and pray that it is safe and sound and not being held hostage or abducted by aliens.

     Our team spends considerable time and effort finding the best, safest, most reliable and most cost-effective way to ship packages, parcels and pallets. So, what could possibly go wrong?

good idea-bad-idea dreamstimemedium 28973031This is a tale of two choices – new or rebuilt parts for electrical repairs.

We were recently asked by a marine air conditioning service company to quote a price for a replacement electrical box on a now obsolete chiller system. We were informed that the original box had been seriously compromised due to water ingress, and also that there were signs of some components, wires, and/or connections having scorch marks and other signs of overheating.This electrical box carries both high voltage and high current, and so carries a significantly high fire risk if compromised.

The servicing company ruled out any possibility of them rebuilding the electrical box on safety grounds due to its condition, and so sought a complete new, factory-made replacement. Unfortunately,

warranty 267x200At dealer technical training sessions run by marine equipment manufacturers, typically the last item on the agenda before everyone heads off home is the matter of warranty.

The cynical among us might think that this is so timed that it can be rushed through at the last minute so the factory staff can shrink from the baying crowd and make a swift retreat, and that may not be too far from the truth. But why is it sometimes such a contentious subject?

From a new-boat owner's perspective, it is entirely reasonable for him or her to assume that if anything fails on a newly purchased vessel within the warranty period it will be replaced or repaired without too much fuss and bother.

But, unlike an automobile where the car dealership is responsible for repairs to every item on the vehicle, equipment on pleasure craft is supplied by individual manufacturers, each with their own warranty policy.

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