- All product ships from our warehouse in Bowie, Maryland. Prior to shipment items are inspected and then carefully packed to ensure safe passage.
- We suggest our customers closely inspect the items before accepting delivery. If product appears to be damaged in shipment, do not accept delivery.
- If your order is delivered without a signature and damage is found, please call Coastal Climate Control immediately. Keep the original shipping box and packing as proof of damage. Most carriers require claims to be filed within 10 days of delivery.
- Coastal Climate Control works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.